Reference

Terms That Shape Your Account

When you open an account, these terms start to apply to every step that follows, from acceptance to profile changes and posted notices.

Account useLocal lawChange noticesRecord trail
7j7 Terms That Shape Your Account
CONTACT ROUTES

How To Reach The Policy Team

If a clause feels unclear, use the contact route in your account and quote the section name, the date, and the wording you want checked.

Account Message Send a message from the help form in your account and mention the clause…
Registered Email Use the email tied to your account when you want a written reply or…
Escalation Path If the first reply does not solve the issue, ask for escalation in the…
RECORDS AND CONTROL

How We Handle Records And Access

We keep records of acceptance, changes, and support replies so there is a clear trail for your account.

Acceptance Log

When you accept the terms or continue after a posted update, we store a dated record against your profile. That log shows which version governed your use at the time and supports later checks.

Cookie Session

Cookies keep you signed in, remember the current session, and show whether you have already seen a change notice. They support the written terms; they do not replace them.

Security Checks

If a login, password reset, or account detail change looks unusual, we may ask for another check before the change goes through. That protects the profile and the record linked to the terms.

Retention Window

We hold acceptance records, support threads, and related account data for the time needed to answer disputes, follow legal duties, and manage closures. After that, the records are removed or archived under our retention rules.

Change Requests

You can ask for a correction, a copy of stored details, or a review of the active version by using the account contact route. We compare your request with the current record and reply in writing.

Local Access

Where a local law changes or a region is restricted, we may limit account actions until the position is clear. That keeps the terms aligned with the law that applies to your use.

Questions About The Terms

These answers focus on how the terms apply, how changes are recorded, and how you can reach us when something needs checking. If your situation depends on local law, the local rule applies and access is available where local law permits.

They apply from the moment you open an account, send a request, or continue after a posted update. They remain in force until the account closes or a newer version replaces them, and your earlier acceptance stays in the record.

Yes. If the law, the account process, or a security step changes, we post a new version here. The latest posted version controls future use, and earlier versions stay in our record for reference if a question comes later.

Local law comes first for that situation. If a clause here does not match the rule that applies to you, we follow the local rule and keep access only where local law permits, even if the page text says something broader.

Use the message form in your account or the email tied to your profile, then include the clause name, date, and the exact change you want. We compare it with the stored record and reply through the same route where possible.

You are responsible for keeping login details private and for actions sent from your account unless you report unauthorised use quickly. We treat the account trail as the reference for any later check, so timely notice matters.

Yes. We keep the date, time, and version of the terms that was shown when you accepted or continued. That record helps resolve later questions about what applied at the time and what text you saw.